Service and Support

In addition to the online tools and resources we provide that are available 24/7, more personal customer support is also available:

Customer Service

Phone: 1-855-MIGWELD (644-9353)
Email: cs@itwmig.com

Our Customer Service department can be reached by phone or email from 7:00 a.m. to 4:30 p.m. CST Monday through Friday to assist with:

  • Manufacturer's Suggested Pricing and product availability
  • Product configuration
  • Answering consumables compatibility questions such as which diffuser/tip/nozzle is compatible with your MIG gun
  • Warranty claims

Technical Support

Phone: 1-855-MIGWELD (644-9353), Option #3
Email: tech.support@itwmig.com

Our Technical Service team is ready to answer your technical support questions from 7:00 a.m. to 4:30 p.m. CST Monday through Friday. This team provides the following services to support customers both pre- and post-sale:

  • Troubleshooting inquiries
  • Replacement parts identification and stocking recommendations
  • CAD model requests
  • Assistance with product configuration
  • Training – product, maintenance, technical, etc.
  • Consumable optimization

We will respond to all questions as soon as possible, but please note that it could take up to 2 business days to respond to inquiries submitted via email.

Your Welding Distributor

Your welding distributor is also a comprehensive resource for welding and cutting information and process or equipment troubleshooting. Distributors can help you choose the products and accessories that are right for you and your specific application. Click here to locate a welding distributor in your area.